General Information Help

You can access consumer deposit accounts, loan accounts, CDs, IRAs in Online / Mobile Banking.  In addition, through Money Management™ you may arrange access to outside accounts like investments, credit cards and more in Online Banking.
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If you forget your password, you can opt to receive a temporary password via text message or phone call to a registered device.  Click the Forgotten Password? link on the Online Banking login screen or follow the Recover Credentials prompts after entering an invalid password using the Mobile App.  Contact Customer Service at (800) 513-2360, if you continue to have challenges.
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Here are a few Password Best Practices:

  • Always use a unique password for accessing Online / Mobile Banking.
  • Do not use the same password that you use for email, social media, or other online services.
  • Create a strong password with at least 8 characters. Mixed case letters, numbers & special characters. The longer the better according to experts.
  • Change your password a few times a year.
  • Prohibit the use of "shared" usernames and passwords for online banking systems.

 

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You will be sent a one-time passcode to your phone via your choice of text message or phone call. You will then enter the code and log in as usual. Be sure to keep your phone number up-to-date in 'My Settings' found within Online Banking!
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Registering your phone numbers and email addresses enhances both the security and the convenience of your Online / Mobile Banking experience. If you are logging in from a new location or have forgotten your password, a one-time passcode can be sent to your registered phone number, allowing you to log in. Your email address is used to send important information and updates about your account that you choose to receive, such as low balance alerts, high balance alerts and large withdrawals. 
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A challenge to confirm your identity may happen when your computer or mobile device is not recognized by our system. Another reason may be that you have not logged in to 1st Source Online / Mobile Banking for a long period of time or your computer or mobile device is clearing cookies.
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Storage - To know RAM available on device for App performance.

Your Location - This must be turned on for the Branch and ATM Locator to work.

Camera - For Mobile Deposit.

Contacts - To make Zelle® transactions direct from contact listing.

Notifications - The app asks the user if they want to turn on notifications when the user accesses Push Notifications for the first time. 

Phone Calls - To call Financial Institution direct from links on the App and detect for Onetime Passcode.

Network Communication - Transferring of data within the App activity.

System Tools - To have access to SD storage data in the event additional contacts are stored there.

Network Communication - To know if you’re on Wi-Fi/3G/4G for transferring data.

Your Account - To download the App and for the reporting purposes on the Developer Console.

Hardware Controls - For Remote Deposit Capture.

Your Personal Data - Access your Contacts for Zelle.
 
 
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  1. Sign up within Online Banking for Bill Pay
  2. Download the 1st Source Mobile Banking app to your mobile device.
  3. Follow the simple prompts to get started with Mobile Banking and Bill Pay.
Bill Pay on Mobile and Tablet 
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Here are a few simple tips to help protect your information as you bank on-the-go:

 
Security Measures - To Do 
  1. Lock Your Phone – always secure your mobile device with a password. If your mobile device is ever lost or stolen, it will protect your private and secure information.
  2. Texting or email – be careful with your private information. Do not text or email any confidential information about your account to the bank or elsewhere.
  3. Identity protection – never respond to a “phishing” text or email that requests your PIN, account number, or any card information, and please remember that 1st Source will never request this information in this manner.
  4. Opening files – be cautious of opening unsolicited files, text messages, or applications, especially if they are received from unknown sources.
  5. Application downloads – only download and install applications from reliable sources and report any banking application that appears to be malicious to 1st Source right away.
  6. Connection & Log Out – only connect to the bank via a secure connection or a non-public Wi-Fi network and remember to log out of Mobile Web and Mobile App when you are finished with your session.
  7. Bluetooth – disable Bluetooth, or set the Bluetooth status to hidden, until you want to share something.
  8. Monitor – monitor your accounts on a regular basis to detect unauthorized activity. 
  9. Clear it - make sure to clear out all information from your mobile device before discarding. 
  10. Lost or stolen phone – in the event that your phone is lost or stolen, the service can be immediately disabled by visiting the Mobile tab in Online Banking or by calling Customer Service at 800-513-2360.
Risky Actions - NOT to Do
  1. Personal Info - do not send your full personal information or full online banking credentials via e-mail or text
  2. Secure websites – look for security symbols such as an icon of a lock or an “https” in the URL.
  3. Public Wi-Fi – do not bank or shop online while on a mobile device when using unsecured, public Wi-Fi access.
Please note 1st Source Bank will never request that you reveal or confirm personal or account information via a phone call, an email, an e-mail link or a text message.
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For Savings Account products, you are allowed four (4) withdrawal transactions from your Savings Account per statement cycle (or month if you have a quarterly statement cycle) before we charge a per-withdrawal Excessive Withdrawal Fee. For Money Market Accounts, you are allowed six (6) withdrawal transactions per statement cycle (or month if you have a quarterly statement cycle) before we charge you the per-withdrawal Excessive Withdrawal Fee.
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A phone number is required for MFA, you are prompted to enter a phone number on your next log in prior to accessing your account. You will use this phone number for future login attempts on other devices.
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  • Call the carrier to report it and cancel service to the phone/tablet.
  • Do a remote lock or data wipe via another device.
  • Contact Customer Service 574-235-2000 and which will force all new logins through MFA
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 Face ID must be enabled on your device first.

  • Go to Settings > 1st Source
  • Allow 1st Source to access Face ID
  • Log in to the 1st Source Mobile App
  • You should have a prompt to select "Use Face ID" > authenticate Face ID


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