Controls and Alerts Help

Yes. International transactions can be blocked using the Block International location control. Transactions will be limited to the United States.

No. The location controls are applicable to in-store transactions only.

The region shows the approximate area where the card can be used; the area must be greater than 5 square miles. CardValet® can typically map the transaction down to a ZIP code or city. If the city or ZIP code of the merchant overlaps with the selected region in the map, then the transaction can still go through. There are instances where a merchant location cannot be mapped down to a ZIP code or city, in which case CardValet® will default to a state-level match.

Previously authorized recurrent payments will continue to process and will bypass the CardValet® edit checks.

Control settings take effect as soon as the Updating information message in the app stops.

The My Location controls and alerts will check to ensure the merchant location is within a 5-mile radius of the device set as primary within CardValet. These controls impact card present transactions only, therefore internet transactions are not impacted.

CardValet ignores location information that is more than 8 hours old. So, if the phone is off for more than 8 hours, My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.

CardValet performs a proximity check at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through.

My location is only effective for the enrolled user. To limit the dependent's card, you can use the Region Location feature. You can set up to 3 regions using the map to designate the area. The regions are effective for all users with the same card number.

ATM transactions are categorized within Others merchant type.

You can set the Do Not Disturb time that will suppress notification during the set time. Some notifications will still be delivered, for example any transaction denial or any transaction that is a card-present authorization.

CardValet alerts are sent as push notifications to the phone. The alerts also display under Messages in the CardValet app.

Yes. An alert is generated regardless of whether or not a control preference is set.

No. The alerts are consolidated into one message. Example: if the message has violated Threshold and Location settings then you will see only one alert and not multiple alerts.