Registration Help

When performing an edit check on My Location and My Regions, CardValet compares the geographic location of the mobile device as well as the Merchant’s information that is sent within the transaction. It is possible for the merchant’s information to be an address other than the physical location of the merchant i.e. Corporate or Regional address. In these instances, the transaction will bypass the CardValet edit checks since the information is not within the set boundaries.

Control settings take effect as soon as the Updating information message in the app stops.

Previously authorized recurrent payments will continue to process and will bypass the CardValet® edit checks.

The region shows the approximate area where the card can be used; the area must be greater than 5 square miles. CardValet® can typically map the transaction down to a ZIP code or city. If the city or ZIP code of the merchant overlaps with the selected region in the map, then the transaction can still go through. There are instances where a merchant location cannot be mapped down to a ZIP code or city, in which case CardValet® will default to a state-level match.

No. The location controls are applicable to in-store transactions only.

CardValet® is intended to provide enhanced security for your Resource Plus^® debit card. None of our security features, including transaction monitoring, will change. Therefore, we ask that you continue to contact 1st Source when you intend to travel to ensure the best experience with your card.

If you decided that CardValet® does not meet your needs, no problem. However, you must delete your card from CardValet® BEFORE you uninstall the app. That's because your custom security settings are saved on our servers and will continue whether your app is installed or not. To avoid potential issues in the future, it will be necessary for our system to know your desire to stop using the app. 

CardValet® works with the most recent mobile operating software as well as the two past generations of Android™ and iPhone® devices.

No. CardValet® is not supported on Windows phones at this time.

No. CardValet currently supports debit cards transactions.

• You can unsubscribe through the CardValet application via Manage Portfolio. To unsubscribe, uncheck all cards and accounts and tap OK. 
• 1st Source Bank can also unsubscribe you if you are unable. Please contact us if you need assistance. 

The app automatically logs you off after 10 minutes of inactivity.

Spent this month displays on the back of a specific card and is the total amount that is calculated from the cumulative spending for that card. At the end of the month, the total resets to zero (0). Deposits and refunds are deducted from the total.