Biometric Login Help

Touch ID is a simple, secure way to login to the Mobile App on eligible Apple and Android devices. You can use this biometric login instead of entering your user ID and password. Touch ID uses fingerprint-sensor technology to make your login authentication process quick and easy. Logging in with Touch ID will give the same level of access to the app as if you had entered a valid user ID and password.
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First, you should activate the Touch ID (iOS) or Fingerprint ID (Android) function on your mobile device’s settings. Then, open the Mobile App, go to Settings, and turn on the Touch ID/Fingerprint ID button. Follow any prompts as shown. For app logins, tapping the thumbprint logo, or login button, starts the login process. Swiping to the right on the login page allows you to switch among other login methods.


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Turn off in the Mobile App Settings. If you wish, you can additionally un-enroll all fingerprints or disable the device passcode from the device’s Settings menu. NOTE: Re-enabling Touch ID from the device Settings will also re-enable it for the app if you have not disabled it in the app settings.
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• For iOS devices, log into iCloud (https://www.icloud.com) and remotely lock and/or wipe the device. After logging into iCloud, you should start the “Find My iPhone” app, select the device/s they have lost and erase the data on the device/s.
• For Android devices, if associated with a Google Account, Google’s Android Device Manager can help find, lock, and erase it. There are other apps, such as Lookout, that enable the user to wipe their device remotely (if they have the feature set up prior to loss).
• We also recommend that you contact your wireless service provider to have your device deactivated.
• Contact Customer Service at 800-513-2360 to request to have all of your recognized devices removed.


 
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To log on using Touch/Fingerprint ID you need to have the Mobile App installed on an iPhone 5s or above, iPad Pro, iPad Air 2, or iPad mini 3 or later, running iOS 8 or above or on an Android device that has compatible fingerprint support running Android 6.0 or higher.
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Possibly. Touch ID is designed to be secure, but we don’t recommend using Touch ID if you share your phone or device passcode with others. Anyone who knows your device’s four-digit passcode can add a fingerprint to your device – and once added, that fingerprint can be used to access the Mobile App and any other apps that you’ve set up to use Touch ID.
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When you enable Touch ID log on, any fingerprint stored on your device - now or in the future - can be used to log on to the Mobile App. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. You can add or remove fingerprints in your device settings.
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  • Registration
  • Account Summary
  • Account History
  • Transfers
  • Bill Pay 
  • Mobile Deposit
  • Purchase Rewards
  • e-Statements
  • Messages
  • Settings
  • Push Notifications
  • Quick Balance
  • Smartwatch App
  • Widget
  • Forgotten User Id/password
  • Help Section
  • Terms and Conditions


 

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 Face ID must be enabled on your device first.

  • Go to Settings > 1st Source
  • Allow 1st Source to access Face ID
  • Log in to the 1st Source Mobile App
  • You should have a prompt to select "Use Face ID" > authenticate Face ID


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