Online/Mobile Banking Help

Purchase Rewards allows you to earn rewards by using your 1st Source Resource Plus® debit card to purchase merchandise and services. The program is available to all 1st Source Bank clients who have a Resource Plus® debit card and are enrolled in Online or Mobile Banking.
 
On the Online Banking home page, you'll be presented with offers based on how you shop. You can also access Purchase Rewards from the More menu on the 1st Source Mobile Banking App. As a Resource Plus® debit card holder, there is no limit to the rewards you can earn. The more you use your Resource Plus® debit card, the more offers you can receive and the more rewards you can earn!
 
Purchase Rewards is included free with your 1st Source checking account and Resource Plus® debit card. You do not need to register or enroll. Just click the offer you are interested in to Activate, shop or eat at the merchant, use your debit card to pay. The cash reward is automatically placed in your account.
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Online Banking gives you convenient online access to your account information.
 1st Source Online Banking, you can securely access your account information quickly and easily - 24/7.
  • Use Zelle®
  • Use Bank-to-Bank Transfer
  • See your account transactions and history>
  • Pay bills without writing checks
  • Transfer money between your accounts
  • Sign up for paperless statements
  • Set up account alerts and reminders
  • View images of processed checks
  • View reports
  • A convenient, engaging, and complete financial planning experience with Money Management™.
  • Earn cash back with Purchase Rewards
  • Access TurboTax® software
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Registering your phone numbers and email addresses enhances both the security and the convenience of your Online / Mobile Banking experience. If you are logging in from a new location or have forgotten your password, a one-time passcode can be sent to your registered phone number, allowing you to log in. Your email address is used to send important information and updates about your account that you choose to receive, such as low balance alerts, high balance alerts and large withdrawals. 
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If you forget your password, you can opt to receive a temporary password via text message or phone call to a registered device.  Click the Forgotten Password? link on the Online Banking login screen or follow the Recover Credentials prompts after entering an invalid password using the Mobile App.  Contact Customer Service at (800) 513-2360, if you continue to have challenges.
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Purchase Rewards are a way of getting cash back on the purchases you make with your signature-based transactions on your 1st Source Resource Plus® debit card. See the offers available to you within Online / Mobile Banking. Just click to choose your favorite offers, visit your home page within Online Banking or the More menu in the Mobile App.
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Here are a few Password Best Practices:

  • Always use a unique password for accessing Online / Mobile Banking.
  • Do not use the same password that you use for email, social media, or other online services.
  • Create a strong password with at least 8 characters. Mixed case letters, numbers & special characters. The longer the better according to experts.
  • Change your password a few times a year.
  • Prohibit the use of "shared" usernames and passwords for online banking systems.

 

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You can access consumer deposit accounts, loan accounts, CDs, IRAs in Online / Mobile Banking.  In addition, through Money Management™ you may arrange access to outside accounts like investments, credit cards and more in Online Banking.
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With a smartphone, simply download the application (App) and log in using your Online Banking credentials.  Since it will be your first time logging in using your new device you will be sent a one-time passcode to confirm your identity.  You will then enter the code and login as usual.  For Text Banking, navigate to the 'Mobile Banking & Alerts' tab within Online Banking and add your new device. While you’re there, don’t forget to deactivate any old devices you may have listed. 
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You will be sent a one-time passcode to your phone via your choice of text message or phone call. You will then enter the code and log in as usual. Be sure to keep your phone number up-to-date in 'My Settings' found within Online Banking!
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A challenge to confirm your identity may happen when your computer or mobile device is not recognized by our system. Another reason may be that you have not logged in to 1st Source Online / Mobile Banking for a long period of time or your computer or mobile device is clearing cookies.
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Yes, you can add new payees in the Mobile App.  
  • Select "Bill Pay" within your Mobile App menu
  • Tap "Make a new payment"
  • Type in the name of  the person or business you would like to pay and click "Add"
  • You will be prompted to enter additional information for your new payee.
In the event that you need to edit a Bill Pay payee, you will need to log into Online Banking to make that change.
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